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Introduction to the Internet:
What is the Internet? | Uses | History | How it works: protocols, client\server, addressing | Getting connected | ISP's: costs, questions, locating | Links

Choosing and Internet Provider - Questions To Ask

  • Is it a local phone call?
  • What type of connection do I get? (SLIP/PPP is preferred for Internet access)
  • What services do I get? (e.g. full Internet access [email, Web, FTP] or email only, specialized content, etc.)
  • What are the costs? (e.g. flat rate for unlimited use, hourly charges, or a combination of both?)
  • Are there any hidden charges? (e.g. setup fees, software costs, etc.)
  • What is the size of the provider's modem pool? (represents the number of people who can be using the service at the same time)
  • What modem speeds are supported? For the most efficient connection, the provider should support modem speeds at least as fast as your own.
  • What software setup support is provided? Do they provide an installation kit and instructions for configuring your computer to connect to the Internet?
  • What (if any) Internet software is provided?
  • What technical support is provided? Is phone assistance available? During what hours? What is the response time?
  • For commercial providers: Is the content something I'm interested in? Can I find similar resources of the Internet?

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