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Extension > Family > Personal Finance > Dollar Works 2 > Financial Educator Certificate Program > Frequently Asked Questions

Financial Educator Certificate Program

Frequently Asked Questions

Q: How much does this course cost?

This course is $250.

Q: How do I register for the course?

Registration is easy! See step-by-step instructions here.

Q: How long will I have access to the course?

The online course site is available between September 8, 2014 and April 27, 2015. (Orientation will take place September 3.)

Q: Do I need to complete the course all at once?

You can go in and out of the course as often as you like. Since this is an online course, it can be completed at your own pace within the parameters of the course. (See the next question for more information.) Be sure to keep record of the Internet ID and password you set when you register. Also, it may be helpful to save the course link in your internet favorites so you can easily access it again in the future.

Q: How much time can I expect to spend on this course?

The time spent on the course will vary by individual. The exact time needed to complete the course will vary depending on your current knowledge and the amount of time spent doing additional readings and activities. A new course module will begin every two-three weeks, which you would be expected to spend five-six hours working on the related course work. A capstone project is to be completed during the last month of the course (March 9-April 5). For more information on the course modules and schedule, visit the Family Social Science course home page.

Q: Can I receive documentation for the time spent in the course?

Yes! You will a certificate upon the successful completion of all requirements of the program, including completion of all assignments, active participation in online discussions and chats, and achievement of at least 80% on each of the Check Your Knowledge quizzes.

Q: Help! I’ve never participated in an online course before.

Moodle, the courseware used for this course, is easy to use. Once you get into the course, everything should be self explanatory. If you want more information on Moodle, watch an online orientation or see the online user guide information that is available. These links will always be available from within the course, in the left navigation bar.

That being said, it should be noted that online courses are not for everyone. You need a reliable computer, specific software, and internet access. It also helps if you are generally comfortable with computers and being online. Since this is a free course, it may be a great opportunity to explore if online learning is right for you!

Also, be assured that help will always be available once you register for the course. If you are having Moodle issues, you can send an email to moodle@umn.edu.

Q: Help! I’ve registered for the course but I can’t remember how to get into (or back into) the course.

This course will not be available to access until September 8, 2014. You will receive an email with a course link and log in information before the start of the course, and again at the start of each new course module. The first time you access a new course module, to save it in your internet browser favorites. Alternatively, you can always go to your MyU page, log it with your Internet ID/password, and click on your “my COURSES” tab. This course, in addition to any other UMN online course you have signed up for, will be listed on this web page. For more information on the course schedule, visit the Family Social Science course home page. If you still need assistance finding a specific module link, Contact Us.

Q: Help! I’ve registered for the course but when I try to log in I keep getting an error message about my Internet ID and/or password or it asks for a self-enrollment key.

Double check that you are using the right Internet ID and/or password. See the next question if you can’t remember your Internet ID and/or password.

If you are confident that it is correct and your error message talks about your password “not being strong enough” proceed with trying to enter it anyway.

If you’ve entered it and it seems to stop you from proceeding, call UMN Technology Help Services at 612-301-4357.

If you’ve tried the above step and are not getting anywhere, please let us know and we will try to assist you. Contact Us for additional assistance as needed.

Q: Help! I’ve registered for the course but I can’t remember my Internet ID and/or password.

If you have an x500 Internet ID, given to University staff and students, you would have used this Internet ID for your course. If you do have an x500 Internet ID, you would have used your complete email address (including the @XXX) as your Internet ID.

To retrieve your password, call UMN Technology Help Services at 612-301-4357.

If you’ve tried the above step and are not getting anywhere, please let us know and we will try to assist you. Contact Us for additional assistance as needed.

Q: Help! I’ve registered for the course but it’s not showing up on my MyU courses page.

Once you register and have been given access to the course, the course should appear on your my courses page within 12 hours. Go to your MyU page, log it with your Internet ID/password, and click on your “my COURSES” tab. This course, in addition to any other UMN online course you have signed up for, will be listed on this web page.

If it is not showing up after 12 hours, this most likely means that when you registered you set up a “sponsored guest account” vs. a regular guest account. You should still be able to access the course by going to the direct course link. Save it to your internet favorites so you can find it easily.

You can also try contacting College of Continuing Education IT at cceinfo@umn.edu or 612-624-4000 and tell them that you suspect you have signed up for a sponsored guest account vs. a regular guest account. Tell them you are trying to get into Online Financial Education Certificate Program from your MyU courses tab and tell them the problem you are experiencing.

If you’ve tried all the above steps and are not getting anywhere with the College of Continuing Education IT, please let us know and we will try to assist you.

Contact Us for additional assistance as needed.

Q: Help! I’m having problems within the course itself.

If you are having problems with the general course platform, Moodle, watch an online orientation or see the online user guide information. These links are also available within the course, in the left navigation bar.

If you are having problems, getting a specific element of the course (presentation, link, assessment, etc.) to work, double check that you are using Mozilla Firefox to enter and view the course. If you are not, this is the problem! Download the web browser and use it EVERY TIME you enter, for best usability.

If you are having problems and/or questions with specific content contained in the course, Contact Us.

If you’ve tried the above steps and you still have problems, please let us know and we will try to assist you.

Contact Us for additional assistance as needed.

For more information see the related program: Financial Educator Certificate Program. You may also be interested in the Family Social Science course home page.

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