Minnesota's customers come from Minnesota and across the world. They bring their expectations, past experiences and cultures. Providing quality customer service creates positive experiences for customers – whether they are locals or visitors. Your staff is the face of your business and community. Help them deliver outstanding service to all your customers.
The At Your Service: Working with Multicultural Customers program helps communities and businesses build customer service skills and knowledge to create positive experiences and build customer loyalty. Extension can help you:
- arrange for a service workshop in your Minnesota community or business
- create a community-wide service quality initiative
- purchase the curriculum and become an instructor for your organization
Train-the-trainer workshops are offered at least once a year on the St Paul Campus. Please watch for the next scheduled training!