Do you want to deliver your own customer service workshops to your staff or community service providers? You can purchase the At Your Service training materials once and use them for multiple training sessions. Purchasers in Minnesota are also invited to register for a free scheduled train-the-trainer session. Attending this session gives you to program materials, trainer tools and techniques to effectively deliver the workshop for staff.
This customer service curriculum is good for both new staff training and refresher courses for experienced staff. At Your Service is a complete curriculum for a half-day workshop that engages participants to examine customer service in the context of their own workplace.
The easy-to-use materials include everything you need to deliver your own half-day workshop:
- Fully scripted instructor content: View sample (PDF)
- Reproducible masters for a 24-page participant workbook - print as needed! View sample (PDF)
- Program planning and training tips
- Full-color slide presentation: View sample (PDF)
- Workshop evaluation
To purchase, please contact the Tourism Center or register for the next train-the-trainer session.
Training Curriculum: $459
For more information or to order contact firstname.lastname@example.org or 612 624-4947.