Minnesota's customers come from Minnesota and across the world. They bring their expectations, past experiences and cultures. Providing quality customer service creates positive experiences for customers — whether they are locals or visitors. Your staff is the face of your business and community. Help them deliver outstanding service to all your customers.
The At Your Service: Working with Multicultural Customers program helps communities and businesses build customer service skills and knowledge to create positive experiences and build customer loyalty. Extension can help you:
- arrange for a service workshop in your Minnesota community
- create a community-wide service quality initiative
- purchase the curriculum and become an instructor for your organization
Train-the-trainer workshops in Minnesota
We offer an options one-day train-the-trainer workshop to purchasers of the curriculum. These are offered on the St. Paul campus of the University of Minnesota and scheduled at least once per year. For more information contact us.