Minnesota's customers come from Minnesota and across the world. They bring their expectations, past experiences and cultures. Providing quality customer service creates positive experiences for customers – whether they are locals or visitors. Your staff is the face of your business and community. Help them deliver outstanding service to all your customers.
The At Your Service: Working with Multicultural Customers program helps communities and businesses build customer service skills and knowledge to create positive experiences and build customer loyalty. Extension can help you:
- arrange for a service workshop in your Minnesota community
- create a community-wide service quality initiative
- purchase the curriculum and become an instructor for your organization
Friday, March 4, 2016 8:30 am to 4:00 pm
Where: University of Minnesota St. Paul Campus
Each registered participant receives one copy of the At Your Service curriculum, a full day of training to use the curriculum and lunch.