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Extension > Community > Customer Service Education

The face of Minnesota's customer is changing. The 2000 U.S. Census suggests that 19% of Americans have disabilities, 25% of the population is under the age of 18, and 25% are Minorities. Serving these diverse customers happens across communities from main street businesses to the courthouse, convenience stores to healthcare facilities. At Your Service can help!

At Your Service is a complete curriculum that builds service knowledge and skills to meet the needs of all customers. Extension can help you to:

Info Sheet

Info Sheet

Download a printable info sheet (PDF) about At Your Service.

Why should visitors love your town? Count the ways

Why should visitors love your town? Count the ways

"What do you do for fun around here?" When visitors come to your town, replies to this question can make or break their impression of your community. More

Cook County

Everyone matters in a tourism economy

At Your Service training is featured in the Cook County News-Herald. More (PDF)

At Your Service is a training curriculum that builds customer service knowledge and skills. Extension can help Minnesota's community businesses, governments, organizations, and even healthcare facilities serve our increasingly diverse customers.

Connect

Cynthia Messer
Extension Professor
Tourism Center
University of Minnesota
433 Coffey Hall
St. Paul, MN 55108-6005
cmesser@umn.edu
612-624-6236

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