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Extension > Community > Customer Service Education

Minnesota's customers come from Minnesota and across the world. They bring their expectations, past experiences and cultures. Providing quality customer service creates positive experiences for customers whether they are locals or visitors. Your staff is the face of your business and community. Help them deliver outstanding service to all your customers.

The At Your Service: Working with Multicultural Customers program helps communities and businesses build customer service skills and knowledge to create positive experiences and build customer loyalty. Extension can help you:

Upcoming Training

Train-the-trainer workshop. Friday April 10, 2015, St. Paul Campus. Register now.

Info Sheet

Info Sheet

Download a printable info sheet (PDF) about At Your Service.

At Your Service: Working with Multicultural Customers builds the skills and knowledge needed by frontline staff to deliver quality customer service while recognizing the significant role that culture plays in the service encounter. Read more about the program.

Connect with At Your Service

Find an Extension Educator near you.

Cynthia Messer
Program Director
University of Minnesota Tourism Center
448 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6005
cmesser@umn.edu
612-624-6236

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