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Educational Offerings


Local half-day customer service training to build the knowledge and skills of service providers. At Your Service teaches useful strategies to create and maintain positive customer experiences. Want to learn more? Find an educator near you.

Community Initiative

For communities interested in establishing a community-wide customer service training effort, this approach creates a year-long partnership with the University of Minnesota Extension to build local capacity. We provide train-the-trainer sessions to create a team of local instructors, help create a process for delivering the workshops and offer a special workshop for business and community leaders to build support.

We work with you to evaluate the effort, and to establish additional ways to build customer service improvement strategies to enhance your community. Contact an educator near you.

Train-the-Trainer Curriculum

Organizations and businesses seeking to develop their own customer service training program can purchase the complete At Your Service curriculum. An easy-to-use format for trainers, your one-time purchase gives you the tools to deliver the day workshop multiple times! Price is just $459. Want more information? Contact the Tourism Center.

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