Home > Community > Business Retention & Expansion > BR&E Toolkit > Handbook
 
  Business Retention & Expansion  
 

BR&E Toolkit Handbook

The BR&E Toolkit Handbook is a step-by-step guide that contains sample documents, letters, diagrams, and worksheets - basically all the information that an economic development professional needs to conduct a business and retention program.

The BR&E Toolkit Handbook was originally created by Ohio State University Extension BR&E Initiative and has been adopted by UMN extension for use as a part of the BR&E Toolkit program.

This page is setup to allow you browse the Table of Contents as well as some indroductroy chapters. To access the entire BR&E Toolkit Handbook you have to become a member of the BR&E Toolkit Program.

Preface - Narrating the Local Economy

As a result of the Business Retention and Expansion program, the Coordinator, local Extension Educator, and Task Force will be trained on how to conduct a detailed business survey program. The ongoing business survey effort will continue to enhance the local community’s BR&E efforts, as expressed in the Annual Action Plan, and will enable the Task Force to keep informed about individual and community-wide business concerns. Most importantly, it lays the groundwork for developing a profile and understanding of the local economy.

To create local economic change, the local economy must be understood and its story must be told. When asked to explain the local economy, the average community resident may be at a loss to describe the full range of goods, services, labor, information, and dollars that flow into, circulate through, and flow out of the local economy. As consumers of mass media, we have fallen into the trap of believing that national and international economic forces and events are somehow more important than local economic circumstances, and we often lose sight of the local economy. Our mental images of the economy have become global and standardized. While it is important to understand the influence of the global and national economies, it is just as important to understand that most of us live and work in a local economy. The fellow workers we interact with daily, the amount of time it takes us to get to work, the opportunities we have for shopping, the quality of education available to our children, the quality of primary healthcare available to us, leisure opportunities, and many other aspects of our daily lives are influenced by decisions made by community leaders and residents who live and work in close geographic proximity to us.

Since the story of the local economy does not exist in ready-to-tell form in most communities, it must be written and narrated by members of the community. Preparing the story involves gathering data about local businesses, population, the labor force, local governments, educational and health care providers, and other economic aspects of life and work in the community. Effective local economic narration is based on two kinds of data: local, primary data and secondary data from statistical agencies. Through secondary data from the U.S. Bureau of the Census and other government sources is useful in community planning, it is often outdated and too general to "bear the plot" of a compelling story. The "gap in plot" can be filled by gathering local data through interviews with local economic actors, including businesses and residents. Business Retention and Expansion surveys are a good way to gather information from businesses, which represent one of the most important economic assets of a community.  The profile of the local economy can be started from the BR&E information.  In addition, residents could be surveyed to find out more about their skills, their goals for the community, and their preferences for shopping and leisure-time activities. While the survey instruments deal with a number of issues, in essence, they address two main questions: how do you view this community as a place to do business (in the case of firms) and to live (in the case of residents), and what can our community do to make this a more attractive place for your business or your family?

Effective narrating of the local economy is a group activity carried out by a local Task Force with the assistance of an Extension Educator to ensure that the story has a broad base of credibility in the community and, at the same time, is complete and checked for reasonableness. The Task Force gathers available secondary data on population, employment, unemployment, income, poverty, levels of education, and other variables. The group observes how these variables have changed over time and compares current levels in the community to those at the national and state. The results of interviews with local businesses and residents are presented as tables and graphs, and text is written to describe how existing businesses and residents perceive the community as a place to do business and to live and work. The report also interprets patterns in the survey responses. "Warning flags" -- problems that businesses and residents point out are prioritized based on their magnitude, need for immediate attention, and probability of a change being made. Local public service issues can often be addressed immediately.  Problems that cannot be fixed immediately and that are mentioned by a number of businesses or residents are identified as policy problems -- that is, issues that require a change in the way things are done within the community. For the variables on which the community has gathered secondary data, gaps between the community's level (of, say, average level of education or poverty) and the national or state level can also be used to identify targets of community policy. If discrepancies are found from the interviews or primary data sources and the secondary data sources, they should be explored, since correcting those discrepancies may have financial impacts as the community works with other government agencies. Through a series of meetings, the Task Force eventually develops an action plan identifying what will be done, who will do it, and when it will be done.

Narrating the local economy is an on-going process. The plot continues to evolve because the future continues to unfold. Along the way, there must be planning sessions in which the Task Force develops the story about what is happening in the local economy and decides what actions to undertake. There must also be ceremonies in which the story is told publicly so residents and businesses understand the opportunities and threats that the community faces. An effective narration ceremony is one in which the Task Force accurately describes changes that are occurring in the community, convinces community members that these changes are important, and proposes actions that are based upon the values and goals of the majority of community members.

Part 1 - Introduction

The University of Minnesota Extension Business Retention and Expansion (BR&E) Toolkit provides the method, resources and training for community leaders and economic development professionals to establish and maintain a successful, continuous business survey program.
The BR&E Toolkit Handbookis designed to be a hands-on ready reference guide. To the greatest extent possible, the Handbookis organized in sequential order, describing the major parts of a local BR&E Toolkit program. Each part of the Handbookis listed in theTable of Contents. The detailed contents of the Handbookare listed on pages ii-iv..


When BR&E activities were being developed by the University of Minnesota, relatively few communities had full-time economic development professionals. Appropriately for that period, BR&E programming consisted of a step-by-step BR&E formula designed for volunteers who had little or no training in economic development. Today, many counties, municipalities and communities have full-time economic developers on staff. These individuals are paid professionals, trained and experienced in local economic development. Rather than basic training, what they seek are tools and solutions that are flexible enough to address the problems of their communities and fit their busy schedules. In recent years, they have increasingly asked for BR&E assistance in the form of a “menu with options” rather than a set of procedures that must be followed by every community.
In response to the changing needs of the economic development profession, the BR&E Toolkit described in this handbook offers a set of resources and methods that can be adapted to fit the needs of communities and the skills and interests of local economic developers.
The overarching goal of the BR&E Toolkit is to assist local leaders in monitoring and analyzing their local economy as it is today, and to use this information as a basis for identifying, designing, and implementing improvements. Existing businesses and the existing workforce are a good measure of how well the community functions as a place to do business and as a place to live and work.
The BR&E Toolkit seeks to provide the method, resources and training to communities to evaluate their local economy on a regular basis and to use this local knowledge to set and achieve economic development goals. The Toolkit is based on the view that accurate local knowledge is a vital ingredient in self-sustaining community economies.
Please direct any questions about the University of Minnesota Extension BR&E Toolkit to:

Michael Darger, Director, Business Retention and Expansion Program
Area Program Leader, Community Economics
University of Minnesota Extension
1420 Eckles Ave., 460 Coffey Hall
St. Paul, MN 55108
darger@umn.edu

Part 2 - Overview of the BR&E Toolkit

Program Goals

Program Local Program Objectives

  • Definition of “Community”
  • Use of Survey Information
  • Types of Information
  • Conducting the Survey

Major Players

  • The U of M Extension BR&E Toolkit
  • Sponsoring Organization
  • BR&E Coordinator
  • BR&E Task Force
  • Participating Businesses

The BR&E Handbook

Part 3 - Task Force and Coordinator Role and Responsibilities

BR&E Coordinator

BR&E Task Force

Part 4 - BR&E Timeline and Documents

BR&E Timeline

Nine Steps of the BR&E Process

Step One: Form BR&E Task Force

Step Two: Schedule and Hold Task Force Meeting

Step Three: Announce Program

Step Four: Distribute Surveys

Step Five: Conduct Business Visits

Step Six: Enter and Tabulate Response Data

Step Seven: Identify and Address Warning Flags

Step Eight: Analyze and Report Response Data

Step Nine: Communicate Results

Part 5 - Meetings Assisted by Extension
Description of Meetings
Part 6 - Step by Step Guide for Local BR&E Programs
Part 7 - Conducting Surveys

Business Confidentiality

Development of the Survey Instrument

Types of Surveys

  • Traditional Business Visitation Programs
  • Mailed, Faxed or E-Mailed Surveys
  • Survey Method Combo

Frequency of Business Surveys

Part 9 - Survey Review, Data Entry and Follow-up

Local Review of Surveys

  • Responding to Warning Flag Issues
  • Reporting Immediate Success Stories

Task Force Review of Surveys

  • Task Force Summary Review Method
  • Task Force Survey Review Method

Data Entry and Analysis Software

Data Management and Storage

Substituting Businesses and Reassigning Visitors

Part 10 - The Action Planning Process

Task Force Action Plan Development

  • Action Plan Phase #1
  • Action Plan Phase #2
  • Annual BR&E Task Force Program Assessment and Action Plan Review
Part 11 - Community Communications

Publicity and the Response Rate

Local BR&E Letterhead

Getting Media Coverage

The BR&E Community Meeting

  • Preparing for the Annual Community Meeting
  • Invited Guests and Speakers
  • Media Support
  • Holding the Community Meeting
  • Agenda for the Community Meeting
Part 12 - BR&E New Year Task Force Kick-Off Meeting
List of Figures

Figure 1. BR&E Goals

Figure 2. Task Force Candidates

Figure 3. BR&E Timeline

Figure 4. Sample Letter to Recruited Volunteer Visitors

Figure 5. Sample Letter Sent to Targeted Businesses

Figure 6. Sample Agenda for Volunteer Visitor Training Session

Figure 7. Sample Advance-Notice Letter

Figure 8. Sample Cover Letter for Mailed Survey

Figure 9. Sample Follow-up Postcard

Figure 10. Sample Survey Instrument Titles

Figure 11. Sample Method on Sampling Businesses to Survey

Figure 12. Sample Thank You Letter to Participating Business

Figure 13. Recommended News Releases

Figure 14. Sample News Release Upon Initiation of Business Surveys

Figure 15. Sample Invitation to Community Meeting

Figure 16. Sample News Release Announcing Community Meeting

Figure 17. Sample Agenda for BR&E Community Meeting

Figure 18. Sample Agenda for New Year Kick-Off Task Force Meeting

List of Tables

Table 1. Volunteer Visitor Packets

Table 2. Action Planning Process Outline

Table 3. Outline of BR&E Annual Report

 
 
The University of Minnesota is an equal opportunity educator and employer.